Frequently Asked Questions
Everything you need to know about your MAXHOSA AFRICA experience.
How do I care for my MAXHOSA luxury knitwear?
To preserve the quality of our signature Xhosa-inspired knitwear, we recommend professional dry cleaning or a gentle hand wash in cold water with a mild detergent. Always dry flat and avoid direct sunlight.
Do you offer international shipping?
Yes, MAXHOSA AFRICA ships globally. Shipping costs and delivery times vary by destination and will be calculated at checkout. Please note that international orders may be subject to local customs duties.
What is your return and exchange policy?
We accept returns and exchanges on unworn items with original tags attached within 14 days of delivery. Please note that custom-made pieces and intimate wear are final sale.
How can I ensure I select the correct size?
Each product page features a detailed size guide. Our garments are designed with specific silhouettes in mind; if you are between sizes, we recommend sizing up for a more relaxed fit.
Are your products handmade?
Our collections are a blend of traditional craftsmanship and modern technology. While many elements involve intricate hand-finishing, our knitwear is produced using state-of-the-art machinery in South Africa to ensure premium quality.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as secure digital payment options like PayFast and PayPal for international customers.